Privacy Policy

At Grab My Visa, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our visa consultation services.

1. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Full name and contact details
• Email address and phone number
• Passport information and travel documents
• Financial information for visa applications
• Travel history and destination preferences
• Employment and educational details
• Family and relationship information

Automatically Collected Information

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referring website information
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information for the following purposes:

• Processing visa applications and consultations
• Communicating about your application status
• Providing customer support and assistance
• Improving our services and website functionality
• Sending service updates and promotional materials
• Complying with legal and regulatory requirements
• Preventing fraud and maintaining security

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

With Government Authorities

We share necessary information with embassy and consulate officials, visa processing centers, and government authorities as required for visa applications.

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Document processing and translation services
• Payment processing and financial verification
• Travel insurance and booking services
• IT support and website maintenance

Legal Requirements

We may disclose information when required by law, court order, or government request, or to protect our rights and safety.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• SSL encryption for data transmission
• Secure servers and databases
• Access controls and authentication
• Regular security audits and updates
• Staff training on data protection
• Secure document handling procedures

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Meet visa application requirements

Typically, we retain application data for 7 years after completion, unless longer retention is required by law.

6. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal requirements)
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Limit how we process your data

To exercise these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Enhance user experience and functionality
• Analyze website traffic and usage patterns
• Provide personalized content and services
• Support marketing and advertising efforts

You can control cookie settings through your browser preferences.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. International Data Transfers

Your information may be transferred to and processed in countries outside your home country for visa processing purposes. We ensure appropriate safeguards are in place to protect your data during international transfers.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children without parental consent.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through our website or direct communication.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: